Returns & Exchanges

At Pai Skincare, we want you to love your skin; if a product isn't right for you, we offer a 90-day money-back guarantee to ensure you find your perfect match. Whether you have experienced a reaction or simply changed your mind, our team is here to support your skin journey.

1

Initiate Your Return

Log into our returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the products in their original packaging or a secure box to ensure they reach us safely and prevent damage during transit.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing